Head of Operations

We are looking for a qualified candidate to fill this position. About the Role

• We are seeking a strategic, analytical, and result-oriented Head of Operations to lead its operational functions and ensure seamless coordination across departments.

• The Head of Operations will be responsible for overseeing daily business operations, optimizing organizational processes, improving productivity, and ensuring all departments align with the company’s growth objectives.

• The role requires a strong data-driven approach, leveraging operational, financial, and performance analytics to support decision-making, forecasting, and continuous improvement across the business.

• Working closely with the executive team, the successful candidate will translate business goals into operational strategies, drive process excellence, and deliver measurable results across supply chain, finance, customer service, and production functions.

Key Responsibilities: Operational Leadership and Strategy:

• Oversee the day-to-day operations of the company to ensure smooth, efficient, and cost-effective processes.

• Develop and implement operational strategies aligned with the company’s vision, financial goals, and market position.

• Translate organizational objectives into actionable operational plans, KPIs, performance dashboards, and targets.

• Monitor and evaluate operational performance using data insights, identifying gaps and driving continuous improvement initiatives.

• Provide leadership and strategic direction to departmental heads and Pharmacy Managers.

• Ensure operational readiness, business continuity, and risk management through effective planning and process standardization.

Process Optimization, Automation & Analytics:

• Review and streamline business processes to eliminate inefficiencies and enhance productivity using data-backed analysis.

• Implement process automation tools, reporting systems, and performance dashboards to improve accuracy, visibility, and turnaround time.

• Analyze operational data to identify cost leakages, bottlenecks, and optimization opportunities.

• Develop, implement, and enforce Standard Operating Procedures (SOPs) across all departments.

• Foster a culture of accountability, performance tracking, and continuous improvement.

Supply Chain, Retail & Performance Management:

• Collaborate with Supply Chain and Procurement teams to ensure effective sourcing, inventory management, and product availability across retail pharmacy centres.

• Apply demand forecasting and inventory analytics to minimize stock-outs, expiries, and excess inventory.

• Ensure compliance with PCN standards, NAFDAC regulations, SON quality st...