Head of IT & Enrolment at LEAD Enterprise Support Company Limited

Position Overview

An exciting opportunity has arisen for a motivated professional to join LEAD Enterprise Support Company Limited as Head of IT & Enrolment. This role reports to the Head of Operations and is responsible for leading and managing all technology systems, digital platforms, member enrolment processes, and data integrity functions within the HMO. The ideal candidate is highly analytical, technically skilled, and experienced in health insurance operations.

Key Responsibilities

Information Technology Leadership

• Oversee all IT operations, including hardware, software, networking, and digital platforms used across the HMO
• Maintain and optimize the HMO's enrolment platforms, CRM, claims systems, and member portals
• Ensure system uptime, backups, cybersecurity compliance, disaster recovery planning, and data protection
• Develop and implement IT policies, standards, and best practices for the organization
• Provide technical support for staff and ensure timely resolution of IT-related issues
• Lead system upgrades, integrations, and automation initiatives to improve efficiency
• Supervise IT vendors, ensuring quality service delivery and adherence to SLAs
• Implement tools to enhance data accuracy, analytics, and reporting for management decision-making

Enrolment Management

• Lead and supervise the enrolment team to ensure accurate onboarding of individuals, corporate groups, and NHIA program enrollees
• Ensure timely generation, validation, and issuance of ID cards or digital member IDs
• Oversee data entry, cleaning, validation, and cross-checking to minimize errors and duplication
• Ensure enrolment processes comply with NHIA Act 2022, accreditation requirements, and data privacy laws
• Coordinate with Business Development and Client Services teams