Head of Concierge at Uleval Technology

About the Role

This position offers a great opportunity for career growth. You will lead and motivate the concierge team to provide world-class, personalized service, exceeding guest expectations by anticipating needs and handling unique requests. You will ensure seamless operations and consistent delivery of luxury experiences in hotels, resorts, or luxury residential settings.

Key Responsibilities

• Recruit, train, mentor, and supervise the concierge team, setting performance goals and fostering a culture of excellence and proactive service
• Oversee daily guest interactions, handling complex requests for bookings (dining, events, transport, tickets), information, and special arrangements
• Act as the main point of contact for VIPs and handle their specific needs
• Swiftly and effectively resolve guest complaints and issues, turning challenges into positive experiences
• Maintain extensive, up-to-date knowledge of the property, local attractions, restaurants, transportation, and businesses to provide tailored recommendations
• Develop and implement service protocols and manage staff schedules
• Coordinate with other hotel departments including housekeeping, food and beverage, and security
• Manage departmental budgets
• Actively seek guest feedback to improve service quality and identify areas for enhancement
• Cultivate strong relationships with local vendors and partners to enhance service offerings

Required Qualifications

• HND, Bachelor's, or Master's Degree
• 5 - 15 years of experience in luxury hospitality or concierge services
• Significant leadership experience

Required Skills

• Strong ability to motivate, coach, and manage a diverse team
• Exceptional interpersonal, written, and verbal communication skills
• Highly adaptable, resourceful, and calm under pressure
• Strong problem-solving abilities