Head of Commerce at Strivo Labs

Role Overview

The Head of Commerce will own and scale Strivo Labs' end-to-end commercial function. This role is responsible for revenue strategy, marketplace growth, product monetisation, payments and billing systems, partnerships, and go-to-market execution across Strivo's digital products and platforms.

This is a senior leadership role for a commercially minded operator with deep experience across e-commerce, technology products, SaaS, and financial services ecosystems.

Key Responsibilities

Commercial Strategy & Revenue Growth

• Develop and execute Strivo Labs' overall commerce and revenue strategy across all products and services
• Design pricing, packaging, and monetisation models including subscriptions, transaction fees, enterprise licensing, and usage-based billing
• Own commercial targets, forecasting, and P&L performance

E-commerce & Marketplace Leadership

• Lead the growth and optimisation of marketplace platforms and client e-commerce solutions
• Oversee vendor acquisition, onboarding, category management, and merchant performance
• Drive GMV growth, conversion optimisation, customer retention, and repeat transactions
• Build strong logistics, fulfilment, and merchant success frameworks

Product Commercialisation (SaaS & Digital Products)

• Lead go-to-market strategies for Strivo's SaaS and digital products, including Strivo OmniDial, CRM, automation tools, and portals
• Work closely with Product and Engineering to align roadmaps with commercial opportunities
• Drive customer acquisition, retention, expansion, and cross-sell strategies

Payments & Financial Services Ecosystem

• Oversee payment infrastructure, billing systems, invoicing, settlements, and revenue assurance
• Manage integrations with PSPs, fintech platforms, and banking partners
• Implement controls to minimise fraud, chargebacks, revenue leakage, and settlement delays