Head of Commerce

We are looking for a qualified candidate to fill this position. Role Overview

• The Head of Commerce will own and scale Strivo Labs’ end-to-end commercial function. This role is responsible for revenue strategy, marketplace growth, product monetisation, payments and billing systems, partnerships, and go-to-market execution across Strivo’s digital products and platforms.

• This is a senior leadership role for a commercially minded operator with deep experience across e-commerce, technology products, SaaS, and financial services ecosystems.

Key Responsibilities: Commercial Strategy & Revenue Growth:

• Develop and execute Strivo Labs’ overall commerce and revenue strategy across all products and services.

• Design pricing, packaging, and monetisation models including subscriptions, transaction fees, enterprise licensing, and usage-based billing.

• Own commercial targets, forecasting, and P&L performance.

E-commerce & Marketplace Leadership:

• Lead the growth and optimisation of marketplace platforms and client e-commerce solutions.

• Oversee vendor acquisition, onboarding, category management, and merchant performance.

• Drive GMV growth, conversion optimisation, customer retention, and repeat transactions.

• Build strong logistics, fulfilment, and merchant success frameworks.

Product Commercialisation (SaaS & Digital Products):

• Lead go-to-market strategies for Strivo’s SaaS and digital products, including Strivo OmniDial, CRM, automation tools, and portals.

• Work closely with Product and Engineering to align roadmaps with commercial opportunities.

• Drive customer acquisition, retention, expansion, and cross-sell strategies.

Payments & Financial Services Ecosystem:

• Oversee payment infrastructure, billing systems, invoicing, settlements, and revenue assurance.

• Manage integrations with PSPs, fintech platforms, and banking partners.

• Implement controls to minimise fraud, chargebacks, revenue leakage, and settlement delays.

• Ensure compliance with applicable financial and data protection regulations.

Sales, Growth & Partnerships:

• Build and scale B2B and B2C sales pipelines across Strivo’s offerings.

• Lead strategic partnerships with fintechs, telcos, logistics providers, and technology platforms.

• Develop channel and reseller programmes to accelerate distribution.

• Collaborate with Marketing to drive demand generation and growth campaigns.

Data, Performance & Reporting:

• Establish dashboards and reporting frameworks to track revenue, GMV, churn, LTV, CAC, and product usage.

• Use data to inform pricing, growth decisions, and produc...