## Title: Head of Collections

About the Role

We are seeking an experienced and results-driven Head of Collections to lead our collections team. The Head of Collections will be responsible for developing and executing strategies to effectively manage and recover outstanding debts while maintaining strong customer relationships.

Key Responsibilities

Strategy Development

Develop and implement effective debt collection strategies
Continuously review and enhance collection processes to maximize recovery rates
Analyze customer data to identify patterns and trends in delinquent accounts

Team Leadership

Lead and motivate the collections team to achieve targets and objectives
Provide coaching, training, and performance feedback to team members
Set clear performance goals and monitor team progress

Portfolio Management

Monitor and manage the company's loan portfolio
Review and categorize delinquent accounts, implementing appropriate collection actions
Establish and maintain appropriate collection policies and procedures

Communication and Customer Relations

Develop and maintain positive relationships with customers
Handle escalated customer inquiries and complaints regarding collections
Ensure compliance with regulatory guidelines while interacting with customers

Reporting and Analysis

Prepare regular reports on collection performance for management
Analyze data to identify areas for improvement and implement corrective actions
Monitor key performance indicators (KPIs) related to collections

Legal Compliance

Stay updated on relevant laws and regulations governing debt collection
Ensure all collection practices are compliant with legal requirements

Company

CashXpress Nigeria Limited

Location

Lagos, Nigeria

Head of Collection / Supervisor

Job description