Head of Card Payment Switching / Payment Infrastructure Manager

Job Objective

To manage and ensure the smooth, secure, and uninterrupted operation of card payment switching and processing systems by overseeing system performance, card issuing and acquiring activities, configurations, testing, upgrades, and collaboration with internal teams, banks, merchants, and payment schemes.

Key Responsibilities

Payment Switching & System Operations

• Oversee daily operations of card payment switching systems
• Monitor system performance and transactions to ensure high availability
• Identify, troubleshoot, and resolve transaction and system issues within agreed SLAs
• Perform routine system health checks to prevent downtime

Card Issuing & Acquiring Management

• Support card issuing and acquiring activities with banks, merchants, and payment schemes
• Assist with onboarding new issuers and merchants
• Ensure compliance with card scheme rules and internal standards

System Configuration & Setup

• Manage configurations for card and acquiring programs
• Maintain system parameters such as BINs, fees, limits, routing, merchants, and terminals
• Support product and transaction flow changes

Testing & Quality Assurance

• Coordinate and conduct host-to-host testing with partners and schemes
• Support UAT and QA activities and ensure defects are resolved
• Validate system performance before and after changes

Transaction Monitoring & Analysis

• Monitor live transactions to detect failures or performance issues
• Analyze transaction data and logs to identify root causes
• Support settlement, reconciliation, and transaction investigations when required

System Upgrades & Change Management

• Support system upgrades, deployments, and production releases
• Participate in release planning and post-deployment validation
• Ensure proper documentation of system changes and configurations

Collaboration & Documentation

• Work closely with IT, Operations, and other relevant teams to ensure seamless service delivery

Career Growth Opportunity

This position offers a great opportunity for professional advancement in payment infrastructure management.