Head of Administration

About the Role

The Head of Administration provides strategic and operational leadership for all non-academic functions, ensuring efficient systems, regulatory compliance, risk management, and high-quality service. They oversee administrative teams and operations to support teaching, learning, school growth, and uphold the school's values of Integrity, Excellence, Accountability, and Service.

Reporting Structure

The Head of Administration will report directly to the Head of School. In the absence of a Head of School, they will report to the Deputy Head of School. In the absence of a Deputy Head of School, they will report to the Director of Studies or School Board, who will also provide strategic leadership and day-to-day oversight.

Key Responsibilities

Strategic Administrative Leadership & Systems Development

• Provide strategic direction for all administrative functions aligned with school priorities and growth plans
• Develop, implement, and regularly review Standard Operating Procedures (SOPs) across all administrative units
• Introduce and monitor service standards, turnaround times, and performance benchmarks

Quality Control & Service Excellence

• Establish and enforce quality control standards across Admissions, Front Desk, Kitchen & Catering, Classroom Assistants, and Administrative Managers
• Conduct routine quality audits and spot checks to ensure consistency, hygiene, professionalism, and compliance across administrative teams
• Address service gaps promptly through corrective action, coaching, or retraining

Compliance, Safeguarding & Accreditation Readiness

• Ensure full compliance with Ministry of Education regulations
• Maintain Health & Safety requirements and safeguarding and child protection policies
• Maintain operational readiness for inspections and international accreditation (e.g., COBIS/BSO)

Team Management

The role involves managing a team of Administrative Staff, coordinating various administrative tasks, and collaborating closely with other departments to facilitate smooth functioning of the school.