Guest Service Agent at Bolton White Hotels & Apartments

About the Role

We are expanding our dynamic team and seeking talented individuals to join us as Guest Service Agents. In this role, you will be the first point of contact for our guests, ensuring exceptional service and memorable experiences.

Key Responsibilities

• Greet and welcome guests warmly upon arrival
• Handle check-in, check-out, and room assignments efficiently
• Respond promptly to guest inquiries, requests, and complaints
• Provide accurate information about hotel services, facilities, and local attractions
• Coordinate with housekeeping and other departments to meet guest needs
• Process reservations, payments, and maintain accurate guest records
• Ensure compliance with hotel policies, health, and safety standards
• Uphold the hotel's brand image through professional appearance and behaviour

Requirements

• Diploma or degree in Hospitality, Tourism, or related field (preferred)
• Previous experience in a customer service or hotel front desk role (advantageous)
• Excellent communication and interpersonal skills
• Strong problem-solving ability and attention to detail
• Proficiency in hotel management systems (PMS) and MS Office
• Willingness to work flexible shifts, including evenings, weekends, and holidays

Key Competencies

• Customer service excellence
• Teamwork and collaboration
• Professional grooming and presentation
• Adaptability and resilience in a fast-paced environment
• Multitasking and organisational skills