Guest Relations Officer

A top employer is now accepting applications for this role. Position Overview: - Serve as the primary point of contact forguests from booking to checkout, delivering high-level service that fosters satisfaction, loyalty, and a positive brand reputation. - Coordinate across departments to ensure seamless experiences, resolve issues, and personalize stays. Core Responsibilities Guest Engagement & Experience: - Provide a warm welcome and professional first impression. - Manage check-in/check-out, answer inquiries, and offer local recommendations. - Coordinate personalized services for VIPs and special occasions. Service Coordination & Issue Resolution: - Liaise with housekeeping, maintenance, and other teams to fulfilguestneeds. - Address complaints promptly and ensure effective service recovery. Communication & Administration: - Maintainguestrecords and preferences to support tailored experiences. - Trackguestreviews and relay feedback to management. - Deploy gate codes and manageguestcommunications. - Prepare weekly meetings and support the Property Manager. Promotion & Business Insight: - Actively promote hotel amenities and services. - Gather business metrics and monitor performance targets.