Guest Experience & Operations Manager (Short-Let Properties) at Elvaridah

Role Overview

The Guest Experience & Operations Manager oversees all physical operations of our short-let properties, ensuring every guest enjoys a five-star stay. This role manages the on-ground team — including housekeepers and maintenance staff — and ensures smooth check-ins, cleanliness, and property upkeep across multiple locations.

Key Responsibilities

• Supervise daily property operations, check-ins, and check-outs
• Manage and schedule housekeeping and maintenance personnel
• Conduct routine inspections to ensure each unit meets company cleanliness and comfort standards
• Maintain inventory logs for linens, toiletries, and consumables
• Handle guest complaints and resolve issues promptly for a seamless experience
• Coordinate with the Digital Marketing & Bookings Strategist regarding upcoming guest arrivals and special requests
• Ensure all facilities (Wi-Fi, AC, water, lighting, etc.) are functional before guest arrival
• Monitor property security and report damages or repairs immediately
• Track operational performance, occupancy rates, and review scores weekly

Performance Metrics (KPIs)

• Guest satisfaction and review ratings
• Timeliness and cleanliness scores
• Property maintenance response time
• Cost and inventory efficiency

Required Qualifications

• Bachelor's Degree or HND in Hospitality, Estate Management, or a related discipline
• 3+ years of experience in hotel, serviced apartment, or short-let operations management
• Strong leadership, communication, and problem-solving skills
• Excellent guest relations and conflict resolution abilities
• Hands-on attitude with strong attention to detail
• Ability to travel between multiple properties or states