Group Head, Operations (Mortgage Banking)

Position Overview

The Group Head, Operations is responsible for developing and executing the bank's operations strategy, ensuring efficient branch operations, seamless mortgage processing, strong internal controls, and full regulatory compliance.

The role oversees service delivery, process optimization, operational risk management, and business continuity while driving cost efficiency and customer experience across all operational units.

Key Responsibilities

• Develop and execute the bank's operations strategy
• Ensure efficient branch operations and seamless mortgage processing
• Establish and maintain strong internal controls and regulatory compliance
• Oversee service delivery and process optimization across operational units
• Manage operational risk and business continuity planning
• Drive cost efficiency and enhance customer experience

Education Requirements

• Bachelor's Degree in Banking & Finance, Business Administration, Accounting, Economics, or a related discipline
• Master's degree (MBA, MSc, or equivalent) – preferred
• Membership of professional bodies such as CIBN, ICAN/ANAN, or relevant operations or risk certifications – preferred

Experience Requirements

• 12–15 years' experience in banking or financial services operations
• At least 5 years in a senior operations leadership role, preferably within a mortgage bank or commercial bank
• Proven experience in branch operations, mortgage processing, and regulatory compliance

Required Skills & Competencies

• Strong knowledge of mortgage banking operations and CBN, NDIC, and FMBN regulatory requirements
• Demonstrated ability to drive process automation, digital transformation, and operational efficiency
• Solid expertise in operational risk management, internal controls, and audit remediation
• Strong leadership and people management skills
• Excellent stakeholder engagement capabilities
• High integrity and professionalism
• Customer-centric mindset