General Manager Operations at JMG

Position Summary

We are seeking a dynamic and strategic General Manager of Operations to lead and oversee our entire Aftersales, Field Operations, and Maintenance division. This pivotal role is responsible for ensuring the highest levels of service delivery, operational efficiency, and profitability across our portfolio of power solutions (Diesel Generators, UPS, Solar, Gas Generators). The ideal candidate will be a hands-on leader with deep technical expertise, exceptional business acumen, and a proven track record in managing large-scale service operations and workshops.

Key Responsibilities

Strategic Leadership & Business Management

• Develop and execute the strategic operational plan for the aftersales division, aligning with the company's overall business objectives
• Drive the P&L for the aftersales and maintenance business, focusing on revenue growth, cost control, and profitability
• Set and monitor Key Performance Indicators (KPIs) for the entire operations team, including First-Time Fix Rate, Mean Time to Repair (MTTR), Service Revenue, Technician Productivity, and Customer Satisfaction (CSAT/NPS)
• Prepare and manage the annual operational budget and forecasts

Operational Excellence & Service Delivery

• Oversee all field service operations, preventive maintenance schedules, and corrective maintenance for a diverse fleet of power assets
• Ensure all maintenance and repair activities comply with company standards, manufacturer specifications, and local safety regulations
• Implement and continuously improve standardized operating procedures (SOPs) for installation, commissioning, and servicing of all products (Diesel Gensets, UPS, Solar, Gas Gensets)
• Manage resource allocation (technicians, vehicles, tools) to optimize service coverage and response times across the region

Workshop & Technical Hub Management

• Provide direct leadership to the workshop manager and technical teams