General Manager (Operation Manager) at Fave Consulting

Job Summary

We are seeking a General Manager (Operations Manager) to join our dynamic team in Lagos. You will design and implement efficient systems for our FMCG operations, overseeing the development and enforcement of processes that improve efficiency, reduce losses, and strengthen accountability. This role is critical in managing debtors, procurement, warehouse operations, and theft prevention.

Key Responsibilities

• Develop and enforce standard operating procedures (SOPs) across sales, procurement, warehouse, and logistics
• Manage debtors' processes—vet credit customers, monitor payments, and recover outstanding debts
• Implement theft prevention controls including daily reconciliations, stock audits, and surprise checks
• Train and enforce compliance standards across all departments
• Introduce operational tools (ERP systems, dashboards, trackers) for real-time visibility
• Prepare weekly and monthly reports on process compliance and productivity improvements

Requirements

• Bachelor's degree in Business, Operations, Supply Chain Management, or related field
• 3–5 years of experience in FMCG/Retail process management
• Proven track record in credit control and internal controls
• Strong analytical and problem-solving skills
• Proficiency in Excel and ERP/CRM systems
• Hands-on leadership approach with commitment to accountability
• Proven record of achieving sales targets
• Effective leadership skills and strong work ethic
• Excellent verbal and written communication skills with strong customer service orientation
• Ability to manage multiple duties simultaneously in an organized, efficient manner
• Energetic, enthusiastic, and motivational demeanor
• Professional manner with discretion and polished appearance

Employment Details

• Location: Lagos, Nigeria
• Employment Type: Full-time
• Work Schedule: Monday – Saturday
• Monthly Salary: ₦250,000