General Manager (GM) at Elvaridah

Job Summary

The General Manager will oversee the overall operations, strategy, and profitability of the business, ensuring excellence in service delivery, operational efficiency, and client satisfaction. This role requires a strong leader with deep experience in catering, events management, or hospitality operations—capable of driving business growth while maintaining high service and quality standards.

Key Responsibilities

Strategic Leadership

• Provide strategic direction for business operations, growth, and profitability
• Develop and implement short- and long-term operational goals aligned with company objectives
• Monitor business performance metrics and identify opportunities for process optimization and revenue growth

Operations Management

• Oversee daily operations across departments (kitchen, service, logistics, events, and client relations)
• Ensure smooth coordination of catering and event activities, from planning to execution
• Develop and enforce standard operating procedures (SOPs) to ensure consistent quality and efficiency
• Supervise inventory, procurement, and supplier relationships to maintain cost control and timely supply

Financial & Business Management

• Prepare and manage budgets, forecasts, and financial reports
• Monitor revenue, expenses, and profit margins; implement cost-control measures where necessary
• Negotiate contracts with vendors, clients, and partners to optimize value
• Identify and pursue new business opportunities, partnerships, and market expansion strategies

Client & Guest Relations

• Maintain excellent relationships with clients, ensuring expectations are exceeded at every engagement
• Oversee handling of client feedback and complaints promptly and professionally
• Drive customer retention strategies and maintain high satisfaction ratings

Team Leadership & Development

• Lead, train, and motivate departmental heads and staff