Front Office Supervisor at Greywood Hotels and Apartments

Summary

We are seeking a professional and guest-focused Front Office Supervisor to oversee the daily operations of our hotel's front desk. The ideal candidate will ensure smooth check-in/check-out procedures, provide excellent customer service, and supervise the front office team to deliver a warm and welcoming experience for all guests.

Key Responsibilities

• Supervise daily front office operations, including guest check-in, check-out, reservations, and inquiries
• Ensure excellent guest service by handling complaints, requests, and special needs promptly and professionally
• Train, schedule, and motivate front office staff to maintain high service standards
• Monitor room availability, manage reservations, and coordinate with housekeeping and other departments to ensure guest readiness
• Maintain accurate records of guest accounts, payments, and front desk reports
• Implement and enforce hotel policies, procedures, and safety standards
• Ensure front office equipment (computers, phones, POS systems) is functioning properly and report any issues to management
• Assist with staff performance evaluations and recommend improvements when needed
• Prepare and submit daily, weekly, and monthly front office reports as required by management
• Act as the point of contact for VIP guests, groups, and special events when required

Qualifications

• Bachelor's Degree
• 1–2 years of work experience in a relevant field