Front Office Manager at Domeo Resources International (DRI)

About the Role

The Front Office Manager ensures exceptional guest experiences through world‑class service delivery, operational excellence, and refined hospitality standards. This role oversees all front‑of‑house functions, including guest reception, concierge services, lobby management, staff coordination, and guest satisfaction. The position plays a pivotal role in maintaining the luxury brand's reputation for elegance, efficiency, and personalised service.

Direct Reports

• Receptionist
• Guest Relations Officers
• Concierge
• Bell/Porter Staff
• Front Office Supervisor

Key Responsibilities

Guest Experience & Service Management

• Ensure every guest is welcomed with warmth, professionalism, and an elevated sense of luxury
• Oversee check‑in, check‑out, VIP handling, and guest relations to guarantee seamless experiences
• Monitor guest satisfaction scores and implement service improvement initiatives

Front Office Operations Management

• Coordinate concierge services, including transportation, reservations, and guest requests
• Oversee special arrangements for VIPs, dignitaries, and high‑profile guests

Team Leadership & Staff Development

• Lead, train, and mentor all front‑office staff to uphold luxury hospitality standards
• Manage staff scheduling, performance evaluations, and grooming compliance
• Foster a culture of professionalism, accountability, and exceptional service

Administrative Responsibilities

• Review daily revenue reports, room occupancy data, and front‑office transactions
• Ensure accurate billing, cash handling, and financial reconciliation
• Maintain records, operational logs, and guest feedback reports

Facilities, Ambience & Safety Compliance

• Oversee the presentation and functionality of the lobby and reception areas
• Coordinate with housekeeping, engineering, and security for timely issue resolution
• Ensure compliance with hygiene and safety standards