Front Desk Officer (Dental Hospital) at Sunrose Consulting

Job Summary

As a front-line employee, you will play a vital role in enhancing customer experience and satisfaction. Your primary goal is to ensure all guests feel comfortable and welcomed throughout their time at our facility.

Duties and Responsibilities

• Maintain a clean, tidy, and well-supplied front desk area
• Greet, communicate with, and welcome guests in a professional manner
• Answer customer inquiries and address complaints promptly and courteously
• Answer all incoming calls and redirect them as needed
• Receive letters and packages, and forward them to appropriate destinations
• Prepare and manage outgoing mail
• Check, sort, and forward emails
• Monitor and maintain adequate office supplies
• Place supply orders when necessary
• Monitor and update records and files
• Track and log office expenses and costs

Requirements and Qualifications

• Bachelor's degree (BSc. or BA)
• 1 year of experience as a Front Desk Executive or similar role
• Hands-on experience with office machines (printer, scanner, photocopier, etc.)
• In-depth knowledge of office management and bookkeeping
• Excellent proficiency in MS Office (especially Excel and Word)
• Strong problem-solving and critical thinking skills
• Excellent interpersonal and communication skills (spoken and written)
• Customer-oriented mindset with a service-focused approach
• Strong time-management abilities
• Team player mentality
• Sense of ownership and pride in work quality and company success
• Fluent command of the English language