Front Desk Officer / Clinic Manager at Cypresshill Hospital

About the Role

A dynamic team is expanding and looking for the right talent to join our growing organization.

Key Responsibilities

• Welcome patients and visitors, answer telephone inquiries, and provide information
• Schedule appointments and ensure timely management of appointment schedules
• Assist patients with completing necessary forms and documentation
• Maintain a clean and calm reception area
• Process billing and payments using medical software
• Perform faxing, scanning, filing, and mailing of documentation
• Provide comfort and support to distressed patients, including resolving appointment issues and providing reassurance during stressful situations and emergencies
• Conduct work area sterilization and cleaning
• Monitor and order stationery and clinical supplies
• Book and organize staff and doctor meetings
• Maintain strict confidentiality of all patient information
• Liaise with other medical departments such as radiology, medical specialists, and psychology services with professionalism and discretion

Qualifications

• Minimum National Diploma in Health Information Management
• At least 2 years of working experience in a hospital setting
• Working knowledge of QuickBooks and ERP systems (advantageous)

Required Skills

• Computer literacy
• Time management
• Organization
• Attention to detail
• Quality focus
• Professionalism
• Productivity
• Deadline-oriented approach
• Excellent communication skills
• Reporting skills