Front Desk Officer at Noble Hall Leadership Academy for Girls

About the Role

We are seeking a qualified Front Desk Officer to join Noble Hall Leadership Academy for Girls in Lagos. This position combines reception management with business development responsibilities, requiring a professional who can maintain an organized front desk while supporting sales and customer relationship initiatives.

Key Responsibilities

• Maintain a tidy and presentable front desk with all necessary materials (pens, forms, paper, etc.)
• Greet and welcome guests, answer questions, and address complaints professionally
• Answer all incoming calls, redirect them appropriately, or take messages
• Manage and maintain relationships with existing clients
• Receive, sort, and distribute letters, packages, and incoming mail
• Prepare outgoing mail by drafting correspondence and securing parcels
• Check, sort, and forward emails efficiently
• Discover and pursue new sales prospects, negotiate deals, and maintain customer satisfaction
• Gather customer and prospect feedback and share insights with internal teams
• Write and submit business proposals to prospective clients
• Identify and map business strengths and customer needs
• Keep updated records and files organized
• Monitor office expenses and costs
• Submit weekly and monthly reports
• Report on successes and areas requiring improvement
• Perform additional duties as assigned, including travel arrangements and schedule coordination

Required Qualifications

• Bachelor's degree in Administration or related field
• Proven experience as a front desk representative, agent, or in a relevant position
• Thorough understanding of marketing and negotiating techniques
• Knowledge of office management and basic bookkeeping
• Familiarity with office machines (photocopier, printer, etc.)
• Proficient in English, both oral and written
• Excellent knowledge of MS Office, particularly Excel and Word
• Strong communication and interpersonal skills
• Excellent organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Marketing skills
• Self-motivated with a results-driven approach
• Fast learner with a passion for sales
• Female candidate

Preferred Experience

• Previous experience in a school environment

Availability

Candidate must be available to commence immediately.