Front Desk Officer at Excel and Grace Consulting

Position Summary

We are seeking a qualified Front Desk Officer to welcome guests, manage check-ins and check-outs, handle reservations, and provide excellent customer service at our front desk.

Key Responsibilities

• Greet guests and assist with check-in and check-out procedures
• Manage reservations, phone calls, and guest inquiries
• Process payments and maintain accurate records
• Coordinate with housekeeping and maintenance departments on room status
• Handle guest requests, provide information, and resolve issues professionally
• Maintain lobby cleanliness and ensure compliance with hotel policies

Required Qualifications

• High School Diploma or equivalent
• Customer service or hospitality experience preferred
• Strong communication skills
• Proficient computer skills
• Excellent multitasking abilities
• Professional, friendly, and reliable demeanor