Front Desk Officer at Diya, Fatimilehin & Co

Job Summary

We are seeking a personable and competent front desk officer to serve as the first point of contact for visitors and clients. You will ensure a warm, professional, and efficient reception experience at one of our Lagos branches. The successful candidate will manage front office operations, maintain a welcoming environment, coordinate client traffic, and support the firm's customer relationship objectives through effective communication and service excellence.

Duties and Responsibilities

• Warmly welcome and attend to all visitors, clients, and vendors, ensuring a professional and positive first impression
• Manage front office traffic, attend to walk-in enquiries, and direct visitors appropriately
• Handle telephone, email, and in-person inquiries courteously and provide accurate information
• Maintain a clean, organized, and welcoming reception area; ensure conveniences are clean, stocked, and well-maintained
• Coordinate with support staff to ensure adequate supplies and report maintenance needs promptly

Required Qualifications and Experience

• B.Sc. in Business Administration, Mass Communication, or related field
• 3–5 years' experience in a front desk, client service, or administrative role (experience in a professional services firm is an advantage)

Skills and Competencies

• Excellent organizational, time management, and multitasking skills
• Excellent written, verbal, and presentation skills with strong command of the English language
• Proficiency in Microsoft Office and CRM tools
• Problem-solving and conflict resolution skills
• Customer service orientation
• High level of integrity, professionalism, confidentiality, and attention to detail