Front Desk Officer at Cedarcrest Hospitals

About the Role

Cedarcrest Hospitals is seeking a qualified Front Desk Officer to join our team in Lagos, Nigeria. In this position, you will be the first point of contact for patients and visitors, providing exceptional service in a dynamic healthcare environment.

Key Responsibilities

• Greet and assist patients and visitors at the front desk
• Manage patient check-ins and administrative documentation
• Direct inquiries and coordinate with appropriate departments
• Maintain a professional and welcoming reception area
• Handle multiple tasks simultaneously in a fast-paced environment

Required Qualifications

• HND or Bachelor's Degree in any relevant field
• Minimum 1–2 years of experience in a front desk or customer service role
• Strong communication and interpersonal skills
• Excellent customer service orientation with a patient-centered approach
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Professional appearance, empathy, and a calm disposition

Preferred Qualifications

• Experience in a hospital or healthcare environment
• Proficiency in Microsoft Office
• Basic knowledge of hospital management software