Front Desk Officer at Banksome Group of Companies

Job Summary

The Front Desk Officer is the first point of contact for visitors and clients. This role is responsible for greeting guests, managing incoming calls, providing administrative support, and ensuring a welcoming and professional front-office environment.

Key Responsibilities

• Greet and welcome guests as they arrive at the office
• Answer, screen, and direct incoming phone calls professionally
• Maintain the reception area in a clean and orderly manner
• Handle incoming and outgoing correspondence, including mail and deliveries
• Provide basic information to clients and visitors
• Support administrative tasks such as data entry, filing, and record keeping
• Coordinate with internal departments to ensure smooth office operations
• Maintain visitor logs and issue visitor passes where required
• Monitor office supplies and place orders for replacements when necessary

Qualifications & Requirements

• Minimum OND qualification
• Proven experience in a front desk or customer-facing role (advantageous)
• Excellent verbal and written communication skills
• Professional appearance and positive attitude
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to handle confidential information with discretion