Front Desk Officer

We are looking for a qualified candidate to fill this position. Key Responsibilities: - Co-ordination of Reception, waiting areas to ensure suitable environment and ambience. - Co-ordination of Guest Relation duties and activities - Client registration – collect and input all necessary data from the client. - Accept the client’s mode of payment in line with company policy, collect and register the client’s payment. - Maintain patient accounts by obtaining, recording, and updating personal and financial information. - Politely guide the client in the direction of the procedure/examination paid for. - Ensure proper filing and archiving of patient record in expected format. - Ensure usage of checklist and proper check-out - Feedback management: Monitor administration of forms and submission. - Anticipate guest needs and build rapport with customers. - Protects patients' rights by maintaining confidentiality of personal and financial information. - Address customer complaints and escalate to Branch operations Manager / Customer Experience Manager - Ensure compliance with safety, health, and quality standard. - Maintain registration flow by efficiently moving patients through the process. - Interacts with patients by answering questions, providing information, and keeping the reception area in order. - Maintains general filing system and files appropriate correspondence electronically or manually. - Responsible for report generation and dispatch in support of departmental goals and objectives. - Ensure accurate product knowledge to guide and provide relevant and timely information to clients. - Processing orders, forms, applications, and requests. - Performs other general administrative tasks as directed by line manager. Requirements: - Minimum of B.Sc in management science or similar field. - Minimum of one year experience in similar job role. - Attention to detail and skill in proper patient identification. - Time management - Excellent communication skills - Ability to connect with several types of patients.