French-Speaking Agent

A top employer is now accepting applications for this role. Position Overview: - The French-Speaking Agent is responsible for handling customer interactions in French (and English where required), ensuring excellent service delivery, resolving inquiries, and supporting operational objectives. Key Responsibilities: - Respond to customer inquiries via phone, email, chat, and social media in French and English. - Provide accurate information about company products, services, and policies. - Resolve customer complaints efficiently and escalate complex issues when necessary. - Maintain accurate records of customer interactions and transactions. - Good at listening, able to pay good attention to users and have empathy. - Follow up on customer requests to ensure timely resolution. - Support sales and operations teams with customer-related tasks. - Ensure compliance with company procedures and service standards. Requirements: - Fluency in French (spoken and written); English proficiency required. - Strong communication and interpersonal skills. - Problem-solving ability and customer-focused mindset. - Possess good typing speed - Basic computer proficiency (CRM systems, Microsoft Office).