Food and Beverage Supervisor at Victoria Waterfront Hotel & Resorts

About the Role

We invite applications from suitably qualified candidates for the position of Food and Beverage Supervisor at our Victoria Waterfront Hotel & Resorts location in Lagos, Nigeria.

F&B Operations Management

• Supervise daily operations of the restaurant, bar, room service, banquet, and other F&B outlets
• Ensure smooth service flow and compliance with F&B standards
• Monitor food preparation, presentation, and service quality

Menu Planning & Development

• Collaborate with chefs to create menus that appeal to customers and are cost-effective
• Ensure consistency in food taste, portion size, and quality
• Update menus seasonally or based on customer demand

Staff Leadership & Training

• Recruit, train, and supervise F&B staff including mixologists, waitresses, chefs, and stewards
• Conduct daily briefings, performance evaluations, and grooming checks
• Ensure staff comply with etiquette and service standards

Guest Experience Enhancement

• Handle guest concerns, complaints, and special requests
• Ensure excellent customer service and promote memorable dining experiences
• Monitor guest feedback and implement service improvements

Budgeting & Cost Control

• Manage F&B budgets, revenue targets, and profitability
• Control food and bar costs, waste, and stock levels
• Work closely with the accounts department on expenses and cost analysis

Inventory & Supply Management

• Ensure accurate stock-taking and ordering of food, beverages, and supplies
• Maintain relationships with suppliers and negotiate contracts
• Ensure proper storage, portion control, and usage of products

Hygiene, Safety & Compliance

• Ensure strict adherence to food safety, hygiene, and hotel policies
• Comply with local health regulations and conduct regular inspections
• Oversee cleanliness of kitchens, dining areas, and equipment

Event & Banquet Coordination

• Plan and manage banquets, conferences, and special events
• Coordinate with the kitchen, service team, and event planners
• Ensure smooth execution and customer satisfaction

Requirements

Please note that the requirements section was incomplete in the original listing. We recommend providing details such as required qualifications, experience level, certifications, and key competencies for this position.