Floor Manager – Customer Service at Lily Hospitals Limited

About the Role

A dynamic team is expanding and looking for the right talent to join as a Floor Manager in a customer service capacity.

Key Responsibilities

• Supervise daily front desk and floor operations to ensure a smooth patient experience
• Coordinate with clinical and non-clinical departments to manage patient flow efficiently
• Monitor staff conduct, service delivery, and adherence to hospital standards
• Handle patient inquiries, complaints, and service escalations with professionalism and empathy
• Prepare daily activity and service reports for management review
• Train and mentor customer service officers to maintain a consistent standard of care
• Ensure compliance with health, safety, and operational policies

Requirements

• Bachelor's Degree in Business Administration, Hospitality Management, or a related field
• Minimum of 3 years of relevant experience in a hospital or customer service management role
• Strong leadership, communication, and interpersonal skills
• Excellent organizational and problem-solving abilities
• Ability to multitask and work effectively under pressure