Floor Manager at FoliXx Hospitality

Job Summary

We are looking for a Floor Manager to oversee our Quick Service Restaurant (QSR) and Lounge operations. This individual will play a key role in ensuring service standards, staff performance, and customer satisfaction are consistently top-notch.

Key Responsibilities

• Oversee daily floor operations for both QSR and Lounge, ensuring seamless service delivery
• Supervise, train, and motivate front-of-house staff (waiters, hostesses, runners, bartenders, etc.) to deliver excellent customer service
• Monitor staff performance, schedules, and adherence to company standards
• Handle customer complaints or concerns promptly and professionally, ensuring quick resolution
• Maintain a clean, organized, and welcoming environment at all times
• Work closely with kitchen, bar, and operations teams to ensure timely service and smooth coordination
• Monitor sales performance and provide feedback to management on ways to improve guest experience and revenue
• Assist in planning and executing promotions, events, or special offers
• Enforce compliance with company policies, health and safety regulations, and service standards
• Prepare and submit shift reports on staff performance, customer feedback, and operational issues

Requirements

• A degree or diploma in Hospitality Management, Business Administration, or related field (preferred)
• 3–5 years' proven experience in a supervisory or floor management role in hospitality (QSR, lounge, fine dining, or nightlife industry preferred)
• Strong leadership and people management skills with the ability to motivate a team
• Excellent problem-solving and decision-making abilities
• Customer-focused mindset with strong communication and interpersonal skills
• Ability to multitask, stay organized, and maintain composure in a fast-paced environment
• Smart, proactive, and detail-oriented approach to work