Floor Coordinator / Floor Manager

Position Overview

We are seeking a qualified Floor Coordinator / Floor Manager to oversee daily operations on the hospital floor at Skipper Eye-Q Hospital in Abuja. In this role, you will ensure efficient patient movement and workflow while maintaining cleanliness, orderliness, and adherence to hospital protocols. You will coordinate seamlessly with reception, clinical staff, and doctors to ensure timely patient check-ups and procedures.

Key Responsibilities

Patient Service Excellence

• Ensure a seamless patient experience from entry to discharge
• Address patient concerns and grievances effectively and escalate as necessary
• Assist in patient counseling regarding appointments, follow-ups, and procedures

Staff Coordination and Supervision

• Supervise and guide patient relationship executives, housekeeping, and support staff
• Ensure all staff adhere to hospital policies and standard operating procedures
• Conduct daily briefings and assign tasks to the team

Departmental Coordination

• Liaise with doctors, optometrists, and other departments for smooth patient care
• Ensure required medical equipment and materials are available and in good condition
• Coordinate with optical, pharmacy, diagnostic labs, and other teams for seamless operations

Reporting and Documentation

• Maintain records of daily patient visits, appointments, and escalations
• Prepare daily and weekly reports for management review
• Ensure compliance with hospital documentation standards

Emergency Response

• Respond effectively to any medical or operational emergencies on the floor
• Ensure that emergency protocols are followed at all times

Requirements

• Bachelor's degree in Hospital Administration, Healthcare Management, Hospitality Management, or related field
• 3+ years of experience in a hospital, clinic, hotel, or other healthcare setting in a similar role
• Strong communication and interpersonal skills
• Ability to multitask and handle stressful situations effectively
• Proficiency in hospital management software and Microsoft Office