Field Service Engineer at Tizeti Network Limited

Position Overview

This position offers a great opportunity for career growth. The Field Service Engineer interacts with customers and is responsible for the design, installation, troubleshooting, repair, and maintenance of wireless devices at client locations. You will install new hardware and software, track existing problems, and resolve complex local network issues within the customer's premises to ensure customer satisfaction.

Key Responsibilities

• Install and configure customer premise equipment (CPE) at client locations
• Provide post-installation education to clients on simple troubleshooting
• Diagnose and resolve technical hardware and software issues involving installations and internet connectivity
• Maintain accurate service logs and enter them in the database
• Resolve trouble tickets in a timely manner
• Apply configuration changes via change control systems and processes
• Liaise with customer service and sales teams concerning customer complaints and enquiries
• Conduct preventive maintenance to ensure uptime is maintained, and perform corrective maintenance as needed
• Perform equipment upgrades and configuration
• Draft and submit reports

Requirements

• B.Sc (2.1) or HND (Upper credit) in Electrical and Electronics Engineering, Computer Science, Information Technology, or a related discipline
• Strong customer service skills
• Written and verbal communication skills to understand customer issues and explain technical information clearly
• Good analytical and problem-solving skills to diagnose issues
• Time management skills to handle appointments and maintain schedules
• Attention to detail and ability to multitask
• Organisational skills
• Computer and technical skills

Preferred Qualifications

• Sound knowledge in networking
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Network Associate (CCNA)