Field Engineer

We are looking for a qualified candidate to fill this position. Key Responsibilities: Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.

• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.

• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.

• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.

• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.

• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.

• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.

• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.

• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.

• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.

• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.

• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Required Qualifications: and Skills

• High school diploma or equivalent; technical certifications or degree in a related field is a plus.

• Proven experience in network installations, preferably within an ISP or telecommunications environment.

• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.

• Proficiency in troubleshooting network connectivity issues and resolvin...