Facility / Shortlet Manager at Swift Consulting

About the Role

We are seeking a qualified Facility/Shortlet Manager to oversee the daily operations and maintenance of our shortlet properties, manage facility staff, and ensure exceptional guest experiences.

Key Responsibilities

• Manage and supervise cleaners, technicians, and other facility staff
• Oversee daily operations and maintenance of all shortlet properties
• Coordinate repairs, maintenance, and service requests with vendors and artisans
• Develop and implement facility management procedures for improved efficiency
• Conduct routine inspections to ensure apartments are clean, well-stocked, and in optimal condition before guest check-in
• Ensure utilities (light, water, internet, gas) are functioning efficiently across all apartments
• Respond promptly to guest complaints, facility issues, and emergency requests
• Monitor inventory of household items, toiletries, linens, and appliances, and ensure timely replenishment
• Ensure compliance with safety, health, and regulatory standards
• Prepare periodic reports on facility condition, maintenance activities, and operational costs
• Support property setup for new apartments and oversee furnishing and fit-out processes

Required Qualifications

• HND or BSc Degree in Facility Management, Engineering, Estate Management, or related field
• Minimum of 5 years experience in facility management, hospitality, property management, or similar role
• Strong supervision, communication, and problem-solving skills
• Ability to manage multiple apartments and tasks simultaneously
• Good knowledge of basic repairs, maintenance processes, and vendor management
• Detail-oriented, organized, and responsive approach to work
• Proficiency with reporting tools and basic computer applications (a plus)

Location

Lagos, Nigeria