Experience Travel Manager / Admission Officer at Light Heights Global Services Limited

About the Role

Light Heights Global Services Limited is seeking an experienced Travel Manager / Team Lead to oversee operations across Europe, UK, and Canada. This role is ideal for a results-driven professional with a proven track record in the travel industry who can lead teams of travel counselors and deliver exceptional client experiences.

Key Responsibilities

• Engage clients to understand their travel preferences, budget, and purpose of travel
• Provide expert guidance on destinations, routes, travel packages, and visa requirements
• Plan and coordinate comprehensive travel itineraries
• Provide accurate visa advisory and guidance on application procedures and requirements
• Assist clients in gathering, completing, and submitting supporting documentation
• Maintain strong client relationships through consistent follow-up and excellent customer service
• Address inquiries, resolve complaints, and provide after-travel support
• Lead and manage teams of travel counselors to achieve departmental goals
• Work closely with colleagues to foster team collaboration
• Uphold the organization's standards, ethics, and customer service principles

Requirements

• Bachelor's degree (B.Sc.) or HND in a relevant field
• Minimum 3 years of proven experience in the travel industry (not as a ticketing officer)
• Demonstrated experience as a travel manager
• Proven ability to manage and motivate teams to achieve set goals
• Strong knowledge of travel booking systems and industry practices
• Excellent communication, negotiation, and organizational skills
• Attention to detail and strong problem-solving abilities

Location

Lagos, Nigeria