Experience Officers at God Is Good Motors - GIGM

About the Role

This position offers a great opportunity for career growth in a dynamic customer service environment.

Key Responsibilities

• Sell bus tickets at GIGM terminals to walk-in guests
• Make and/or change travel reservations for walk-in guests using the online booking system
• Create and maintain guest reservation records
• Announce arrival and departure information using the public address system
• Assist guests with luggage check-in
• Escalate customer complaints and emergency concerns to the appropriate departments
• Adhere to company policies on guaranteed reservations and no-shows
• Resolve service problems by clarifying guest complaints via phone, email, and in person
• Forward booking and travel reschedule requests to the concerned unit
• Provide service information to guests regarding travel schedules, fares, and payment options
• Promote the online booking system, app downloads, and other company products and services
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees

Educational Qualifications and Work Experience

• Bachelor's Degree or HND in any relevant discipline
• Minimum of two (2) years of cognate experience in Customer Service or Care

Required Skills and Competencies

• Excellent Customer Service
• Effective Written and Verbal Communication
• Computer Literacy
• Exceptional Time Management
• Problem-Solving Skills
• Neat and Professional Appearance
• Outstanding Interpersonal Skills
• Ability to Stay Calm Under Pressure
• Organized and Detail-Oriented
• Ability to Work a Flexible Schedule