Executive Housekeeper at Domeo Resources International (DRI)

Position Overview

Domeo Resources International (DRI) seeks a dedicated Executive Housekeeper to manage all housekeeping operations and ensure the highest standards of cleanliness, presentation, and guest satisfaction across the property. This role reports to the General Manager or Rooms Division Manager and is responsible for overseeing guest rooms, public areas, laundry services, and housekeeping staff while maintaining international luxury hotel standards.

Main Responsibilities

Leadership & Operational Management

• Lead the housekeeping team and ensure smooth operations across guest rooms, corridors, spa areas, public spaces, and back-of-house areas
• Develop and maintain cleaning standards, protocols, and Standard Operating Procedures (SOPs)
• Coordinate with Front Office, Engineering, Food & Beverage, and other hotel departments to meet guest expectations and operational requirements

Guest Experience & Quality Assurance

• Ensure impeccable room preparation, cleanliness, and attention to detail aligned with luxury brand standards
• Inspect rooms and public areas regularly to maintain service quality and brand compliance
• Address and resolve guest inquiries and complaints efficiently and professionally

Staff Management & Training

• Recruit, onboard, train, and supervise supervisors, room attendants, laundry staff, and public area cleaners
• Develop staff schedules, workflow assignments, and shift rotations to ensure adequate coverage
• Conduct performance evaluations, coaching, and continuous training to maintain high service culture

Budget & Inventory Control

• Prepare and monitor housekeeping budgets including labor, linen, cleaning supplies, and equipment
• Manage inventory levels and oversee procurement of toiletries, amenities, uniforms, and cleaning products
• Implement cost management strategies without compromising service quality

Location

Lagos, Nigeria