Entry-Level Network Support Engineer at Swift Networks

About the Role

We are seeking a sharp, analytical, and eager-to-learn Entry-Level Network Support Engineer. This role is the foundation of our network operations, providing first-line support and ensuring the stability and performance of our clients' network infrastructures. The ideal candidate is a recent graduate with a strong academic record, a passion for technology, and a desire to build a career in networking.

Key Qualifications

• Minimum Second Class Upper (2:1) Bachelor's degree in Computer Engineering, Electrical/Electronics Engineering, Computer Science, Information Technology, or a directly related field
• Solid theoretical understanding of networking fundamentals from your degree program
• Current residence within the Lekki Axis (Lekki Phase 1, Phase 2, Victoria Garden City (VGC), Ajah, Sangotedo, Lakowe, or immediate environs) — this is mandatory to ensure timely response for on-site support requirements

Preferred Certifications

Any of the following certifications, or demonstrable progress towards them, is a significant advantage:

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+
• Juniper Networks Certified Associate (JNCIA-Junos)

Key Responsibilities

• Provide first-level technical support for network-related incidents and service requests via phone, email, and ticketing system
• Perform basic network monitoring and proactively identify and escalate potential issues
• Assist with configuration, installation, and maintenance of network equipment, including routers, switches, firewalls, and wireless access points
• Troubleshoot and resolve basic network connectivity issues for end-users (wired and wireless)
• Document network problems and their resolutions in the knowledge base
• Work closely with senior network engineers on projects and complex problem resolution
• Perform routine network maintenance tasks