Enterprise Application Support at Fast Credit Limited

About the Role

Fast Credit Limited seeks a dedicated Enterprise Application Support Specialist for a full-time hybrid position based in Ikeja, Nigeria. This role offers flexibility to work remotely when required while providing comprehensive technical support and troubleshooting for enterprise and business applications.

Key Responsibilities

• Provide technical support and troubleshooting for all enterprise and business application platforms
• Identify and resolve technical issues promptly and efficiently
• Deliver exceptional customer support and ensure excellent client service satisfaction
• Answer client questions and address system-related inquiries and problems
• Collaborate with internal teams to ensure seamless platform operation
• Maintain clear documentation and communicate effectively with clients

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)
• Proven experience in technical support and troubleshooting systems and software
• Strong analytical skills to assess and solve complex problems effectively
• Proficiency in customer support with a focus on client satisfaction
• Knowledge of GlassFish, CRM, Customer Onboarding applications, 3CX, and M365
• Excellent written and verbal communication skills
• Ability to work effectively in a hybrid environment, balancing onsite and remote tasks
• Proactive attitude with strong organizational and time management skills

Preferred Qualifications

• Experience with T24 Transact or similar banking platforms