End User Support Engineer - Zamfara

About the Role

This is a full-time, on-site position based in Zamfara. As an End User Support Engineer, you will provide troubleshooting, technical support, and customer support services on a day-to-day basis, with expertise in operating systems and enterprise IT environments.

Key Responsibilities

• Provide troubleshooting and technical support to end users
• Deliver customer support and customer service excellence
• Demonstrate expertise in operating systems and enterprise IT infrastructure
• Troubleshoot and resolve network printer issues
• Manage device patching and updates
• Work effectively under pressure and collaborate within a team environment

Required Qualifications

• BSc in Computer Science, Electrical Engineering, or related field
• 3+ years of experience in IT support and troubleshooting
• ITILv4 Certification
• Hands-on knowledge of Windows 11 in an enterprise environment
• Experience with Microsoft Intune
• Experience working in a telecommunications company

Required Skills

• Strong problem-solving and analytical abilities
• Excellent communication and interpersonal skills
• Ability to work well under pressure and in a team environment

Preferred Qualifications

• CompTIA A+ Certification
• Microsoft Certified Professional (MCP) Certification