End User Support Engineer - Sokoto

About the Role

This is a full-time on-site position based in Sokoto. As an End User Support Engineer, you will provide troubleshooting, technical support, and customer support expertise on a day-to-day basis, with a focus on operating systems and IT infrastructure.

Key Responsibilities

• Provide troubleshooting and technical support to end users
• Deliver customer support and customer service
• Demonstrate expertise in operating systems
• Diagnose and resolve IT-related issues efficiently
• Perform hands-on support for Windows 11 in an enterprise environment
• Manage Microsoft Intune configurations and deployments
• Execute system patching and updates
• Troubleshoot and resolve network printer issues
• Work collaboratively within a team environment under pressure

Required Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, or related field
• 3+ years of experience in IT support and troubleshooting
• ITILv4 Certification
• Experience working in a telecommunications company

Required Skills

• Strong problem-solving and analytical abilities
• Excellent communication and interpersonal skills
• Hands-on knowledge of Windows 11 in an enterprise environment
• Experience with Microsoft Intune
• System patching and troubleshooting expertise
• Network printer troubleshooting
• Ability to work well under pressure and in a team environment

Preferred Qualifications

• CompTIA A+ Certification
• Microsoft Certified Professional (MCP)