E-Commerce Manager at Westgate Group

About the Role

Westgate Technologies seeks a dedicated E-Commerce Manager to lead and manage the organization's online sales channels across all digital platforms. This role oversees the company's e-commerce strategy, online store operations, digital merchandising, customer experience, analytics, and revenue growth initiatives.

Key Responsibilities

• Oversee daily operations of Westgate's online store, including website, marketplaces, and digital platforms
• Develop and execute e-commerce sales strategies to meet monthly, quarterly, and annual revenue targets
• Ensure product listings, pricing, inventory, and promotions are current and accurate
• Implement upselling, cross-selling, bundling, and promotional strategies to improve conversion rates
• Manage online budgets, ROI tracking, and revenue projections
• Coordinate with IT and graphics teams to maintain website speed, UX/UI quality, and overall platform functionality
• Troubleshoot technical issues and escalate promptly to technical teams or vendors
• Create and optimize product descriptions, images, videos, and technical specifications
• Ensure accurate product categorization, SEO optimization, and brand consistency
• Collaborate with the marketing team to design e-commerce banners, landing pages, and sales campaigns
• Oversee the end-to-end online customer journey
• Collaborate with logistics and warehouse teams to ensure timely and accurate order fulfillment
• Resolve escalated customer complaints, refunds, and service issues
• Implement and monitor customer satisfaction metrics

Required Qualifications

• Strong experience managing e-commerce platforms and digital sales channels
• Proven expertise in digital marketing and online sales strategies
• Advanced analytics and data interpretation skills
• Experience in ICT hardware, gadgets, consumer electronics, or retail technology sectors preferred

Reporting Structure

Reports To: Head, Commercial Sales/Group HR & Executive Management

Location

Ikeja, Lagos, Nigeria