Dispatch Rider at ADDAS Ultimate Limited

About the Role

We are seeking a dedicated and professional Dispatch Rider to join our team. You will be responsible for the timely and accurate delivery of customer orders, documents, and items from our retail supermarket to various destinations across the city. This role is essential to ensuring excellent customer service while maintaining the highest standards of safety and professionalism.

Key Responsibilities

Delivery & Customer Service

• Deliver customer orders promptly and accurately to designated locations
• Handle delivered items with care to prevent damage
• Provide excellent customer service during deliveries, maintaining a polite and professional demeanor
• Obtain signatures or proof of delivery from customers as required

Order Handling & Documentation

• Review delivery instructions and confirm addresses before setting out
• Maintain accurate delivery logs and submit them daily
• Ensure proper documentation of goods before and after delivery

Vehicle Care & Safety

• Conduct daily checks on the motorcycle (fuel, brakes, lights, tyres, oil, etc.)
• Report any faults, accidents, or required repairs promptly
• Ensure the motorcycle is kept clean and in good working condition
• Strictly adhere to traffic laws and company safety policies

Store Support

• Assist the store or warehouse team with packing, sorting, or moving items when not on delivery
• Support other operational tasks as assigned by the supervisor

Qualifications & Requirements

• Minimum of SSCE / WAEC certificate
• Valid rider's license (compulsory)
• Minimum of 1–2 years' experience as a dispatch rider, preferably in retail or logistics
• Good knowledge of road safety regulations
• Familiarity with routes within the city or coverage area
• Ability to communicate clearly in English
• Good customer service and interpersonal skills
• Honest, reliable, and punctual