Deputy General Manager at Stresert Services Limited

Job Summary

Reporting to the General Manager, the successful candidate will support the General Manager in overseeing day-to-day operations, driving strategic initiatives, and ensuring exceptional service delivery. The ideal candidate will be a proactive problem-solver with strong leadership qualities and a deep understanding of Nigeria's healthcare and HMO landscape.

Key Responsibilities

• Support the General Manager in planning, coordinating, and overseeing operational activities across all departments
• Drive key business functions such as provider network management, customer service, claims processing, and corporate client engagement
• Supervise departmental heads to ensure service efficiency, compliance with NHIS/Health Insurance Authority (HIA) regulations, and adherence to internal policies
• Assist in developing and executing business growth strategies, including B2B and retail product expansion
• Monitor KPIs across teams, identify gaps, and recommend data-driven improvements
• Ensure timely and accurate reporting to executive management and relevant regulators
• Coordinate staff training, performance evaluations, and continuous development
• Represent the organization in client meetings, regulatory engagements, and strategic partnerships as delegated

Education & Experience

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field (MBA or MPH is an added advantage)
• Minimum of 7 years of relevant work experience, with at least 2 years in a managerial or supervisory role within the HMO or healthcare industry
• Familiarity with NHIS/HIA guidelines and health insurance regulatory frameworks in Nigeria

Required Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and interpersonal skills – must be comfortable engaging with clients, providers, and staff at all levels
• Strategic thinking with the ability to drive operational excellence and business growth