Decision Support Manager at Maurice Xandra Solutions

Position Summary

The Decision Support Manager serves as a strategic advisor to the Chief Executive Officer, providing high-quality financial, commercial, and operational insights to enable data-driven decisions. The role ensures that the CEO and Executive Leadership Team have accurate analytics, scenario models, risk forecasts, and performance dashboards to steer the organisation's growth, profitability, and competitive positioning in the Nigerian telecom market.

Key Responsibilities

Strategic & Executive Advisory

• Provide proactive insights and recommendations that strengthen strategic, financial, and operational decision-making at CEO and Board level
• Support assessment of new business opportunities, digital product initiatives, cost optimisation moves, network investments, and partnerships
• Conduct market and competitor intelligence, focusing on key telecom industry players, OTT players, and evolving regulatory dynamics

Business Performance Analytics

• Develop and maintain CEO-level scorecards, KPIs, dashboards, and reporting packs aligned to strategic goals (revenue growth, ARPU, churn, customer experience, digital services, network quality, cost efficiency)
• Evaluate product, segment, and channel performance using profitability and margin analytics, customer lifetime value, and unit economics
• Lead monthly business performance reviews with data-driven insights on variances and improvement recommendations

Financial & Commercial Modelling

• Build financial models for business cases, pricing, CAPEX/OPEX decisions, spectrum investments, and network expansion plans
• Run scenario and sensitivity modelling for foreign exchange risks, inflation impacts, regulatory changes, and macroeconomic shocks
• Partner with Finance, Strategy, and Commercial teams to ensure data consistency and sound forecasting principles

Data Governance & Reporting Excellence

• Strengthen data quality and accuracy standards across all reporting and analytical outputs