Data Center First Line Support Engineer at Vennote Technologies Limited

About the Role

Vennote Technologies is seeking a Monitoring & Data Center First Line Support Engineer to serve as the front-line technical support within a key telecommunications partner's high-density data center. This role is crucial for ensuring the stability of telecom services by monitoring critical infrastructure, performing hands-on hardware installations and troubleshooting, and driving the rapid resolution of facility and equipment incidents in line with strict Service Level Agreements (SLAs).

This is a full-time, shift-based position requiring daily presence at the IT Command Center office location in Lagos, Nigeria.

Key Responsibilities

Monitoring and Incident Management

• Monitor data center applications and services, reporting or taking initial corrective action on alarms or anomalies
• Act as the first responder for event alerts or alarms, logging detailed descriptions of issues into the IT Service Management (ITSM) tool
• Perform basic diagnostic steps on failing hardware, including checking LED status, reseating components, and performing reboots as instructed
• Timely and clearly escalate complex incidents or problems requiring deeper technical expertise to 2nd Line/Application Support/Network/Systems Engineers following defined ITIL processes and Service Level Agreements
• Maintain and update operational procedures (SOPs), knowledge base articles, and physical layout documentation including cabling maps and rack elevations

Requirements & Qualifications

• Bachelor's Degree or HND in Computer Science, Information Technology, or related field