Data Center First Line Support Engineer at Vennote Technologies Limited

About the Role

Vennote Technologies is seeking a technically sharp, hands-on professional to join our team as a Monitoring & Data Center First Line Support Engineer. You will serve as the front line technical support within a key telecommunications partner's high-density data center environment.

This role is crucial for ensuring the stability of telecom services by monitoring critical infrastructure, performing hands-on hardware installations and troubleshooting, and driving rapid resolution of facility and equipment incidents in line with strict Service Level Agreements (SLAs).

This is a full-time, shift-based position requiring daily presence in the IT Command Center office location in Lagos, Nigeria.

Key Responsibilities

Monitoring and Incident Management

• Monitor data center applications and services, reporting or taking initial corrective action on alarms or anomalies
• Act as the first responder for event alerts or alarms, logging detailed descriptions of issues into the IT Service Management (ITSM) tool
• Perform basic diagnostic steps on failing hardware (e.g., checking LED status, reseating components, performing reboots as instructed)
• Escalate complex incidents or problems requiring deeper technical expertise to 2nd Line/Application support/Network/Systems Engineers following defined ITIL processes and Service Level Agreements
• Maintain and update operational procedures (SOPs), knowledge base articles, and physical layout documentation (cabling maps, rack elevations)

Requirements & Qualifications

• Bachelor's Degree or HND in Computer Science, Information Technology, or related field