Customer Support / Front Desk Officer at Tolaram Group

Job Summary

The Customer Support/Front Desk Officer will serve as the first point of contact for clients, ensuring a seamless and welcoming experience. This role combines customer service, sales engagement, and administrative responsibilities to support the organization's overall goals.

The ideal candidate will manage guest relations, handle inquiries, promote products and services, oversee front office operations, and ensure effective coordination across departments to deliver exceptional client satisfaction.

Key Responsibilities

Customer Experience Management

• Greet, welcome, and assist all walk-in clients and visitors with warmth and professionalism
• Explain the range of available products and services clearly to clients
• Ensure a smooth and comfortable customer experience from arrival to exit
• Address and resolve customer complaints promptly, ensuring satisfaction and loyalty
• Schedule and confirm treatment appointments in collaboration with relevant team members

Customer Engagement & Sales

• Handle customer communications via email, phone, WhatsApp, and in-person interactions
• Respond to inquiries, manage appointments, and ensure timely follow-ups
• Prepare and issue invoices for products and services at the front desk
• Send reminders to clients regarding their upcoming sessions or appointments
• Promote and sell company products and services using persuasive communication
• Maintain long-term relationships with customers and follow up on new leads
• Meet and exceed agreed-upon sales targets within set timelines
• Perform customer needs analysis to recommend suitable products or services
• Manage point-of-sale transactions and maintain accurate customer records in the CRM system
• Coordinate with internal teams to ensure smooth service delivery
• Support in organizing and executing events, both at and outside the center