Customer Support Executive at PeopleOS

About the Company

Our client is a fast-growing e-commerce startup making online shopping simple, affordable, and flexible. Beyond our marketplace, they offer a Buy Now, Pay Later option that allows customers to shop conveniently and pay over time.

Role Overview

We are looking for a proactive and customer-focused individual to join our support team. The Customer Support Executive will handle customer inquiries, follow up on orders, resolve complaints, and assist users with our Buy Now, Pay Later service. The ideal candidate is patient, detail-oriented, and passionate about delivering great customer experiences.

Key Responsibilities

• Respond to customer inquiries via calls, chat, email, and social media
• Track and follow up on orders to ensure timely delivery
• Assist customers using the Buy Now, Pay Later (BNPL) option with account or payment issues
• Handle complaints professionally and provide effective resolutions
• Coordinate with internal teams (sales, logistics, and finance) to resolve issues quickly
• Maintain accurate records of customer interactions and feedback
• Support promotional campaigns by responding to customer questions

Required Qualifications

• OND/HND/Bachelor's degree in any field
• 1–2 years of experience in customer service (preferably in e-commerce or fintech)
• Excellent communication and problem-solving skills
• Tech-savvy with familiarity of CRM or support tools
• Patient, empathetic, and able to multitask under pressure

What We Offer

• Growth opportunities in a dynamic startup environment
• Training and performance-based rewards
• A collaborative and customer-driven culture