Customer Success Specialist

This position offers a great opportunity for career growth. Key Responsibilities: - Lead client onboarding and guide customers through all stages of their property acquisition process - Serve as the primary point of contact for clients, ensuring timely, clear, and professional communication - Manage and resolve customer inquiries, complaints, and escalations to ensure high satisfaction levels - Coordinate communication between clients, sales teams, and internal departments - Support clients through closing and provide post-closing follow-up - Collect and analyze customer feedback to improve service delivery and communication processes - Supervise, train, and lead the customer service and communications team to meet performance targets - Utilize CRM tools to track client interactions, follow-ups, and service metrics Required Skills & Competencies - Proven experience in customer service management, preferably in real estate or related industries - Strong familiarity with CRM systems, especially Zoho Desk - Telemarketing and outbound client engagement skills - Excellent verbal and written communication skills - Strong interpersonal and relationship-management abilities - Effective problem-solving and conflict-resolution skills - High level of organization with the ability to manage multiple clients and tasks - Leadership skills with experience managing and motivating a team - Customer-centric mindset with a passion for delivering exceptional service Work Requirements: - On-site role based in Sangotedo, Lagos - Ability to work collaboratively across departments and lead a customer service team