Customer Service Social Media Personnel at Baldon Clothiers

A reputable organization seeks a dedicated individual for this role. Job Requirements - The candidate must possess a Degree in Business Administration or a related field with 1-3 year(s) post NYSC experience in Customer care and Social Media Personnel roles. - Candidate will assist customer with fashion advice and product recommendations throughout their shopping experience. - Candidate is expected to handle all content creation processes and work hands in with the creative department. - Candidate is expected to always respond promptly and effectively to customer inquiries through various channels (phone, email, or social media) in a professional and friendly manner. - Resolve customer issues and complaints to ensure customer satisfaction and retention. - Collaborate with cross-functional teams to escalate and resolve complex customer concerns. - Maintain accurate and detailed records of customer interactions and transactions. - Identify opportunities for improvement and in processes and recommend solutions to enhance customer experience. - Stay up-to-date with product knowledge, company policies, and industry trends. - The candidate should be enthusiastic, a team player and intuitive. - Knowledge of Quickbooks is an added advantage. - Preferably female for gender balance work environment - Open to Abuja Resisdents Only. Check how your CV aligns with this job